Payment methods
Paying by instalments
Advance payments

Payment methods

The following payment methods can be used to pay your rates notice.

All payments must be received by Council prior to the discount expiry date for a discount to apply.

Please factor in delays in payment deliveries, for example via mail or your banking institution, when timing your payments.

Online

• Council's Online Services portal offers the ability to make a payment or register to also view your history of rate notices and payments.
• BPAY - Use the biller code and reference number on the front of your rate notice when accessing your bank's online banking service. 
• Direct Debit is available from bank accounts only. It is not available from credit cards.

Ratepayers are advised to make BPAY payments at least two days prior to the discount deadline to ensure Council receives the payment in time. Please also consider potential postal delays if paying by mail.

By Telephone

• BPAY - Call your bank to pay by BPAY using the biller code and reference number on the front of your rate notice. 

By Mail

• Cheques and money orders made payable to Gladstone Regional Council and accompanied by the bottom portion of your rate notice. Post-dated cheques will not be accepted. If paying the net amount to take advantage of the discount, payment must be received by the due date. Council is not responsible for postal delivery times.

In Person

• Council Offices - Payment can be made at any Council Office or Rural Transaction Centre. Cash, cheque, money orders, eftpos and credit cards (Visa, Mastercard, Bankcard and American Express) are all accepted. 
• Australia Post - Payments can be made at any Australia Post office with a copy of your rate notice. Cash, cheque or eftpos payments are accepted. Credit card payments are not accepted by Australia Post.

Direct Debit

• You may wish to authorise Council to withdraw a regular amount from your bank account on the 21st of each month. This can be to meet approved instalment arrangements, or just to make payments in advance for your next notice.
• The lump sum direct debit option authorises Council to withdraw the required amount to pay your rates and/or water notices on the due date advised on the notice.
• Direct Debit is not available from credit cards.

Direct Debit - New or Amendment Form  Direct Debit - Cancellation

BPAY View

• BPAY View has been introduced as a way of ratepayers accessing their notices. BPAY View is offered by many banks and billers. It's an easy way to have your bills delivered directly to your online banking. BPAY View sends bills and statements straight to the same online banking you use to pay them, putting an end to bills getting lost on your desk or in your inbox. 

Wage or Centrelink deductions

• Centrepay - Ratepayers who receive payments from Centrelink can arrange for regular, automatic rate deductions from their fortnightly Centrelink payment.Payments can be set up from your MyGov account or by contacting Centrelink.
  The Centrepay reference number is 555076313K. Please use your assessment number from your rate notice as Council's reference number.
• Wage deductions - Gladstone Ports Corporation and Queensland Health have arrangements with Council to make optional, regular rates deductions from employees' wages. Employees should contact their employer directly to arrange.

Overseas Residents

• Overseas residents are required to forward remittances by bank draft in Australian currency to avoid short payments as a result of currency fluctuations.

Paying by instalments

Property owners unable to pay the amount due on their rate notice by the due date are encouraged to contact Council immediately to negotiate an instalment plan as soon as possible.

To participate in Council’s Rate Instalment Scheme, ratepayers can complete the instalment application on the back of their rate notice and return it by email to info@gladstone.qld.gov.au; in person to any Council office; or by post to PO Box 29, Gladstone Qld 4680.  Approved payment arrangements, calculated to have rates paid by 30 June can be an interest free arrangement.

Alternatively complete the rate instalment application form and return to Council via one of the above methods.

Advance payments

Council accepts payment in advance of your rate notice. You can pay as much and as frequently as you choose to get your assessment in credit prior to the issue of notices.

Pre-payments can be made via Council's Online Services (either as a registered user or by quoting the reference number on your most recent rate notice). You can also use the BPAY details from your last notice to set up regular internet banking transfer or by visiting a Council Office or Rural Transaction Centre or by phoning us on (07) 4970 0700.

Amounts paid in advance show as prepayments on your next rate notice. Interest is not payable by Council on advance payments.

See also...

Rates (Home)
About you
Financial hardship
Forms & policies
My rate notice
Objection to rating category
Outstanding rates
Pension concession
Rates explained
Register online
Substituted service
Utility charges
FAQs