Business
Agnes Water and 1770
Interacting With Council
Customer Service Requests
The Agnes Water and 1770 community engaged with Council on the following top 20 customer service requests from 30 June 2021 to 1 July 2022:
|
Customer Service Request Type |
Amount |
|---|---|
|
Development services enquiries |
165 |
|
Request to change address / details |
94 |
|
Water Meter Enquiry/Issues/Reading |
51 |
|
Leak on Footpath / Road |
41 |
|
New Initial / Additional Kerbside Collection Levy |
29 |
|
Building & Plumbing Compliance |
26 |
|
Information Request General |
21 |
|
Repair / Replacement of Wheelie Bin Request |
19 |
|
Tree Request and Enquiries on Council Land |
17 |
|
Missed Wheelie Bin / Collection Problem |
14 |
|
Overgrown / Unsightly Private Property Complaint |
13 |
|
Administrative Action Complaint (AAC) |
12 |
|
New Rural Street Address and Replacement Marker |
12 |
|
Attack / Dangerous / Menacing Dog Incident |
11 |
|
Planning Compliance |
11 |
|
Drainage, Kerb, Channelling, Pipes, Gully Pits, Drains |
10 |
|
Hydrant and Other Water Infrastructure Defects |
10 |
|
Rates matters |
9 |
|
Road Furniture (Signage/guideposts/guardrail) |
9 |
|
Animal - Registration Replacement Tag |
7 |
|
Unauthorised Camping / Overstay Council Property |
7 |
Rating Arrears
The Agnes Water and 1770’s socio-economic position is in lower than the Gladstone Region.The median weekly household income for Gladstone is $1,031 compared to $1,693 for the Gladstone Region.
When looking at combined data for Agnes Water and 1770 residential rate arrears are the highest amongst all nine profiles created 2021/22/23. With 489 properties in arrears as of 30 October 2021, this is eight per cent higher than 30 June 2022.
When looking at Agnes Water and 1770 independently Agnes Water had 463 residential properties in arrears at 30 October 2022, which 18.7 per cent of rateable properties. In 1770, 26 properties were in arrears, which is 19 per cent of rateable properties.
The total rateable residential property in Gladstone is 13,008. On average, 15.4 per cent of households have outstanding rate payments.
